Shipping
Do you ship for free?
Yes. Shipping is free on all orders within the United States, with no minimum order value.
How fast will my order arrive?
Orders are processed within 1–4 business days and delivered within 5–10 business days after that, so 6–14 business days in total (Monday to Friday). You'll receive a tracking link by email as soon as your order ships.
Where do you ship?
We currently ship to addresses in the United States. We do not ship to PO Boxes or APO/FPO/DPO addresses.
Trial & returns
How does the 30-night home trial work?
Use it for up to 30 nights from delivery. If you're not satisfied, contact us within those 30 days. Returns within the contiguous US are free: we email you a prepaid return label and refund the full product price within 7 business days after your return has been received and approved.
What if my item arrives damaged or incorrect?
Contact us right away with your order number and a photo. We'll send a free replacement, including shipping, at no cost to you.
Products & care
How do I care for my items?
Always follow the care label on your item. You'll find general tips in our care guide.
Which size fits my mattress?
See our size guide and the exact dimensions on each product page.
Payment
Which payment methods do you accept?
Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay. See our payment policy.
Is checkout secure?
Yes. Checkout runs on Shopify's encrypted, PCI-compliant platform.
Questions? Contact us
Linden & Oat is a trading name of G.H Studios
Address: Luiksestraat 18, Thorn, Limburg, 6017 CC, Netherlands
Email: info@lindenandoat.com
Phone: +1 831 533 3123
Chamber of Commerce (KvK): 96316721 · VAT: NL005201535B10
Customer service hours
Monday to Friday: 9:00 AM – 5:00 PM (CET)
Saturday and Sunday: Closed
We aim to respond to your inquiries within 24 hours.
You can also reach us through our contact page.